Title:

Avaya Definity - Analyst - Support Engineer - Berkshire

Location:

Berkshire West London

Salary:

GBP 30,000 per year (+ package)

Description:

reference:J000760job_title:Avaya Definity ACD / CMS - Analyst / Engineer - Berkshire job_dscrpn:Our client is a leading internationaltelecommunications company specialising in providing voice and data solutions to corporate companies. Due to continuednew business success there is now a requirement for an Avaya Definity ACD / CMS specialist to join their support team inBerkshire. The successful candidate will have had experience in supporting Avaya technologies such as G3r, ACD Vectoring,Definity Audix etc etc. This is an office based position in the Berkshire / West London area and is an opportunity tojoin a major player at the cutting edge of voice and data solutions. This role could suit a strong telecoms analystperhaps working for a large end user (e.g. in call centre environment or for a bank etc etc) or maybe a field engineerwho does not want to be out on the road anymore. If you have skills and experience in supporting Definity this role isdefinitely worth a look at. Job Description below.Avaya Definity ACD & CMS Specialist1. Technical SkillsThe candidate will require a good understanding of:Avaya technologies - especially G3r, ACD Vectoring, CMS, Definity Audix, MAP-D Network DomainsPermission HierarchiesWindows ServicesUnix/Linux, ideally MCSE level.Any telephony and corporate database (Microsoft SQL Server / Oracle /etc) skills and experience would also be an advantage.2. Key Activities and ResponsibilitiesWork as a Support engineer delivering exceptional service toclients around MACs, Advice requests and queries, movingthrough to the recording, trouble shooting and resolution of faultsRespond to all Client E-mails, phone calls, and Web Portal requestsDevelop technical and operational skills to enhance your delivery to clientsDisplay ownership of all client related issuesEnsure best practise is demonstrated throughout the teamEnsure all Support SLA's are metBe able to understand and articulate the technologies that we carry in-house and how we deliver themBe able to, proactively and reactively, act as a first point of contact for clients and deliver an exceptional 1st timeexperience.Develop and progress technical skills in line with chosen technologiesDisplay an excellent level of Client Facing skills for all Clients3. Performance MetricsDeliver to agreed Support KPI's (Key Performance Indicators) - 4. Key CharacteristicsA desire to deliver exceptional Support services that consistently deliver to the client's expectationsAccountability and ownershipAble to articulateConsistencyProfessionalismExcellent communication skillsAbility to set expectationsCommitmentFlexibilityExceptional level of technical knowledgeClient commitment and focusFlexibility, adaptability and initiativeGood approach to changeGood level of teamworkBenefits: Salary 30K + benefits (negotiable depending on experience)Type:Plocation:West London, Berkshire